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Frequently asked questions
What is Sporfy and how does it work?
Sporfy is a sports facility management platform that connects players with sports facilities, coaches, and events. Our platform allows you to book courts, join coaching programs, participate in tournaments, and be part of a sports community.
How do I book a sports facility?
You can book facilities through our website or mobile app by selecting your preferred location, sport, date, and time. Payment can be made securely through our digital payment gateway.
What is the cancellation policy?
Cancellations made 24 hours before the booking time are eligible for a full refund. Cancellations within 24 hours will be charged 50% of the booking amount. No-shows will be charged the full amount.
Do you offer membership plans?
Yes, we offer various membership plans that provide benefits like discounted rates, priority booking, and access to exclusive events. You can choose from daily, monthly, or annual plans based on your needs.
Are there coaching programs available?
Yes, we offer professional coaching programs for various sports and skill levels. Our certified coaches provide structured training sessions at our partner facilities.
How do I become a coach on Sporfy?
Qualified coaches can apply through our website by submitting their credentials, experience, and certifications. Our team will review your application and get in touch with you.
What safety measures are in place at your facilities?
All our partner facilities maintain high safety standards including first aid kits, trained staff, and well-maintained equipment. We also have emergency protocols in place for all activities.
Can I organize a private event or tournament?
Yes, we facilitate private events and tournaments. Please contact our events team with your requirements, and we'll help you organize a successful sporting event.
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and popular digital wallets. All transactions are secure and encrypted.
How can I contact customer support?
You can reach our customer support team through the 'Contact Us' section on our website, email us at support@sporfy.com, or call our 24/7 helpline at +91-XXXXXXXXXX.
